The purpose of business is to create and keep a customer.
Customer Oriented Business
We adopt a customer-oriented approach in all our activities in order to satisfy our customers at the highest level and to gain their trust and loyalty.
Analysing Customer Complaints
We detect, define, analyze, direct and produce solutions to customer complaints related to our activities in the most accurate way. The processes of reporting the results to the customer; we evaluate and manage in line with the principles of transparency, accessibility, responsiveness, objectivity and confidentiality.
We provide sufficient information to our customers, employees and other stakeholders about how feedback is evaluated.
We create various communication networks to meet the needs and expectations of different customer groups and facilitate communication with customers.
We inform our customers during the evaluation stages of their feedback and give priority to the response according to the urgency of their complaints. We enable our customers to easily access the information they request.
We consider the feedback we receive from our customers in an objective framework, evaluate them in line with the expectations of all parties, and consider the objectivity criteria in the solution process.
We keep the personal information obtained during the feedback of our customers confidential and show the utmost sensitivity in this regard.
Ensuring Customers' Participation in Processes
In line with our customers' expectations, needs and feedback, we work with our customers to design new products and services and improve existing designs, thus ensuring their active participation in our processes.
Continuous Improvement to Keep Customer Satisfaction at the Highest Level
We constantly analyze and review the feedback and perceptions provided by our customers, and use them as a source within the scope of reports and continuous improvement studies.